The heads of the excursion departments from Tierra Atacama, Tierra Chiloé, and Tierra Patagonia hotels recently gathered to exchange knowledge and define collaborative work methods aimed at optimizing the guest experience during the various excursions offered by Tierra Hotels.

“We had previously had similar meetings that allowed us to improve, and coming together again will help raise standards, standardize knowledge for training, and make our service more efficient on each excursion,” commented Edgardo Songer, manager of Tierra Chiloé, who also has extensive experience in overseeing such activities.