fbpx
Tierra Hotels

Reservation Policy

Tierra Hotels Booking Terms & Conditions

Our guests’ well-being is our top priority – we want you to feel safe and at ease from the start. Which is why at Tierra Hotels, we offer 100% flexible booking policies, which means if you are staying with us before October 1:

  • You can change your dates of travel up to 24 hours before your scheduled arrival.

  • To confirm your reservation, you only need to pay a 10% deposit of the total of your stay, and the remainder can be paid up to 30 days before you begin your trip.

Book with confidence and peace of mind, knowing that your trip will be a truly special vacation.

You can review our booking policies for individual reservations here, and start planning your dream vacation now.

Special booking conditions 21-22 season, valid for stays until 1st October 2022.

Individuals:

  1. All reservations should be requested in writing and will be confirmed in the same way.
  2. To guarantee the booking, we require a payment of 10% of the total of the reservation.
  3. Reservations will not be confirmed until the deposit has been received.
  4. The remainder of the total value of the booking should be paid at least 30 days prior to the guest’s arrival date at the hotel.
  5. Any booking that does not comply with these requirements will be subject to cancellation without prior notice by Tierra Hotels.

Cancellations:

Our cancellation policies vary depending on the time limits as follows:

  • Cancellations made 30 or more days prior to the arrival date: no charge.
  • Cancellations made between 29 to 15 days prior to the arrival date: 25% of the total booking value.
  • Cancellations made between 14 and 7 days before the arrival date: 50% of the total booking value.
  • Cancellations made between 6 and 0 days before the arrival date: 100% of the total booking value.

If you’re planning further ahead and will stay with us from 1st October 2022 onwards, our regular booking conditions will apply*:

Individuals:

  1. All reservations should be requested in writing and will be confirmed in the same way.
  2. To guarantee the booking, we require a payment of 20% of the total of the reservation.
  3. Reservations will not be confirmed until the deposit has been received.
  4. The remainder of the total value of the booking should be paid at least 30 days prior to the guest’s arrival date at the hotel.
  5. Any booking that does not comply with these requirements will be subject to cancellation without prior notice by Tierra Hotels.

Cancellations:

Our cancellation policies vary depending on the time limits as follows:

  • Cancellations made 30 or more days prior to the arrival date: no charge.
  • Cancellations made between 29 to 15 days prior to the arrival date: 50% of the total booking value.
  • Cancellations made 14 days before arrival or less: 100% of the total booking value.

Force Majeure:

In the case of border closure, pandemic related issues, earthquake, floods, fires or similar “acts of god”, we will offer a change of date of travel with no penalty or a full refund.

*For stays between 20th December and 2nd January, we require a 30% deposit and the balance is due 45 days before arrival.

Cancellation:

  • Cancellations made 45 or more days prior to the arrival date: no charge.
  • Cancellations made between 44 to 30 days prior to the arrival date: 30% of the total booking value.
  • Cancellations made between 29 to 15 days prior to the arrival date: 50% of the total booking value.
  • Cancellations made 14 days before arrival or less: 100% of the total booking value.

Groups:

To review our terms and conditions for group bookings of 8 or more rooms, please contact our Guest Experience team by writing to them at info@tierrahotels.com.

Our most recent articles

Tips for choosing your hiking boots

Tips for choosing your hiking boots Tierra Atacama

Paradise in the south of Chile

Paradise in the south of Chile Tierra Chiloé

Adventures of a Patagonian rhea

Adventures of a Patagonian rhea Nature

SUBSCRIBE TO OUR NEWSLETTER AND RECEIVE OUR OFFERS AND PROMOTIONS EVERY MONTH