Reservation Policy

Reservation Conditions All-Inclusive Program

 

Individuals:

  1. All reservations must be requested in writing and will be confirmed in writing.
  2. In order to guarantee a reservation, payment of 30% of the total value of the reservation is required.
  3. All reservations will be tentative until the deposit has been received.
  4. The payment of the balance of the total value of the reservation must be received at least 30 days prior to the arrival of the passengers at the hotel.
  5. Any reservation which does not meet these requirements may be cancelled without notice by Tierra Hotels.

 

Cancellations:

 

Groups:

  1. “Group” is understood to mean a booking of eight or more rooms for the same period of time.
  2. Members of a group must have a common reason to travel (family, members of an institution, club or association etc.) This information is required at the time of booking.
  3. One passenger travels free for every 15 paying passengers.
  4. To guarantee a group booking for the all-inclusive program, a deposit of 50% of the total value of the booking is required.
  5. The balance due must be received 30 days before the guests arrival date and the final rooming list is required at the same time.
  6. Any reservation which does not meet these requirements may be cancelled without notice by Tierra Hotels.

 

Rates:

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