Reservation Conditions All-Inclusive Program
Individuals:
- All reservations must be requested in writing and will be confirmed in writing.
- In order to guarantee a reservation, payment of 30% of the total value of the reservation is required.
- All reservations will be tentative until the deposit has been received.
- The payment of the balance of the total value of the reservation must be received at least 30 days prior to the arrival of the passengers at the hotel.
- Any reservation which does not meet these requirements may be cancelled without notice by Tierra Hotels.
Cancellations:
- The following are the cancellation fees according to the time limits shown.
- Cancellations 60 days or more prior to the arrival date: NO charge.
- Cancellations between 59 and 30 days prior to the arrival date: 10% of the total value of the reservation.
- Cancellations between 29and 15 days prior to the arrival date: 50% of the total value of the reservation.
- Cancellations between 14 and 0 days prior to the arrival date: 100% of the total value of the reservation.
Groups:
- “Group” is understood to mean a booking of eight or more rooms for the same period of time.
- Members of a group must have a common reason to travel (family, members of an institution, club or association etc.) This information is required at the time of booking.
- One passenger travels free for every 15 paying passengers.
- To guarantee a group booking for the all-inclusive program, a deposit of 50% of the total value of the booking is required.
- The balance due must be received 30 days before the guests arrival date and the final rooming list is required at the same time.
- Any reservation which does not meet these requirements may be cancelled without notice by Tierra Hotels.