Thursday 11 June 2020
Dear Friends;
We hope this note finds you safe and well, as we move through the different stages of this global pandemic which is affecting all of us.
In spite of having had to close our hotels early due to the effects of the virus, we are already looking forward to the new season. Our teams in Santiago and in each of the lodges are working on making the Tierra experience as restorative as possible. We’re looking forward to welcoming old friends and new, and to sharing with you all the wonders of Patagonia, the Atacama Desert and the island of Chiloé.
Here is our latest update on the situation, and information to help you plan for a future stay with us.
Offices closed
In line with other countries around the world, we are protecting our staff by actively practicing “social distancing” while we work from home.
You can contact us by email at info@tierrahotels.com and we will reply to you as soon as we can. Normal office hours are 9am-6pm local time Monday to Friday.
Health & Safety
We’re working on a new standard of hygiene protocols and health and safety measures, designed to keep our staff and guests safe, comfortable and truly cared for, while they enjoy the remoteness and wide-open spaces that surround our hotels. More news to come nearer to our re-opening for the new 2020 – 2021 season. (or find more details here)
Plan with confidence
We want to help you enjoy the Tierra experience and can now encourage you to book with us with full confidence. Our new reservation conditions make it easier for you, with a minimal deposit and full flexibility on date changes with no penalty.
We now require only 10% of the value of your stay to guarantee your booking, and the balance is due 30 days before you are due to travel. You can cancel any time before the 30 day deadline, and we will refund you in full.
The following booking conditions are applicable for new reservations for the 20-21 season booked by 30th September 2020 for travel until 31st May 2021:
- Cancellations 30 days or more before arrival date; No charge
- Cancellations 15 – 29 days before arrival date; 25% cancellation fee, or change the date of travel within the same season at no extra charge*.
- Cancellation 14-0 days before arrival date; 100% cancellation fee, or change the date of travel within the same season at no extra charge*
*fees may apply where rates change between seasons
New opening dates
We are planning on re-opening all three hotels for the 20-21 season on the 1st October.
We sincerely hope that we can look forward to welcoming you to one of our Tierra hotels, for a well-deserved vacation in the new season!
We’ll be waiting for you at the end of the world, where adventure begins.
